Welcome to www.colombostoresurrey.com ! We want you to be satisfied with your
purchases. Please read our refund and return policy carefully to understand your rights and
responsibilities.

1. Returns:

1.1. You have 2 days from the date of receipt to initiate a return for eligible items.

1.2. To be eligible for a return, the item must be unused, in the same condition as received,
and in the original packaging.

1.3. Some items, such as perishable goods, personalized items, and digital downloads, are
exempt from being returned unless they arrive damaged or defective.

2. Refunds:

2.1. Once your return is received and inspected, we will send you an email to notify you that
we have received your returned item. We will also notify you of the approval or rejection of
your refund.

2.2. Refunds may not include the cost of shipping, and you will be responsible for the return
shipping costs unless the return is due to our error or a defective product.

3. Exchanges:

3.1. If you received a defective or damaged item, we will replace it with the same item. To
initiate an exchange, please contact our customer support at [email protected]

4. How to Initiate a Return:

4.1. To initiate a return, please log in to your account on www.colombostoresurrey.com and
follow the instructions for returns.

4.2. If you checked out as a guest, please contact our customer support at
[email protected] for assistance.

5. Cancellations:

5.1. You may cancel an order within 5 hours of placing it. After this period, the order may
have already been processed and shipped.

6. Damaged or Defective Items:

6.1. If you receive a damaged or defective item, please contact our customer support at
[email protected] with a description and photo of the damage. We will assist
you in resolving the issue.

7. Contact Us:

If you have any questions about our refund and return policy, please contact us at
[email protected]
Thank you for using www.colombostoresurrey.com

Colombo Store Surrey,
Unit 213 7115 138 St, Surrey, BC, Canada, British Columbia.
+1 604-227-1852
[email protected]